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Surveillance Operator

at Kontak Recruitment

in Brakpan, Gauteng

This post is open to candidates with disabilities Duration: 3-year contract Interview process: 2 x interviews as well as polygraph testing Working hours: 12 hours’ shifts, Mon – Sunday 06h00 – 18h00 or 18h00 – 06h00 ,3 days, 3 nights and 3 days off Requirements: Matric / Grade 12 or equivalent (NQF level 4). PSIRA Registered (Minimum Grade C). Minimum of three (3) years proven experience in a control room. Computer literate. Own transport is essential. Exceptional telephone etiquette and communication skills. Technical background of cameras and alarm systems will be highly beneficial. Advanced Surveillance Body Language will be highly beneficial. Proven experience with two-way radios would be beneficial. Must be able to read incident risk behaviour and perform profiling activities. Occupational health and safety medical certificate. Reporting: Complete the Pima Alarm log book Record all incidents/ personnel booked on/off duty in the Occurrence Book (OB) with full Accept all responsibilities as handed over in the Occurrence Book (OB). Ensure that daily, weekly and monthly reports are completed and submitted to the relevant personnel in time. Ensure that the following information is included: Alarms and cameras activated, False alarms, True / positive alarms and outcome thereof, Telephonic and email reported incidents. Inform the relevant parties of any discrepancies (this includes CCTV irregularities); follow up actions taken and the progress thereof. Conduct camera checklist twice a day. Monitoring and Response: Ensure that the SMS is sent to CCTV systems daily. All monitoring and tracking of alarms and cameras Ensure effective monitoring of the client perimeters during dispatching of precious metals. Monitor movement on CCTV cameras for 24 hours a day, 7 days a week, this includes personnel and vehicle searchers movement as well as the whole perimeter of the client. Monitor sites and ensure that operational personnel are notified if a site is not secured / locked. Evaluate movement on camera and activate response team if suspicious activity is detected. Ensure that the relevant/ closest response team is dispatched to all alarm systems reported to the control room in a quick and efficient manner. Keep suspects under surveillance while calling back-up. Identify priority issues and escalate them to management. Monitor, manage, and control the operational systems. Inform management, clients and operational task teams about emergency, arrange for backup with local authorities if needed, and keep them updated with the progress. Acknowledge alarms on Watch manager and P2000. Ensure that the VMD’s activates on Nice Vision when the alarm goes off. X-ray operating (as and when required): Monitor flow through screening checkpoints to ensure order and efficiency. Inspect persons and items, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation. Search baggage and other items when it is suspected to contain prohibited items. Inform the relevant individuals of persons who have triggered alarms or who are suspected to carry prohibited items. Notify the control room and superiors or the police (when necessary) when security breaches occur in a timeous manner. Ensure that those who breach security are kept under supervision until police or other operational personnel arrive. Monitor movement in and around area of responsibility at all times to identify suspicious activity. Notify the control room as soon as suspicious activity is suspected. Identify priority issues and escalate them to management. Inform management, clients and operational task teams about emergency, arrange for backup with local authorities if needed, and keep them updated with the progress. Read More...
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